Connectivity issue with Share My Desktop in US West region

Incident Report for Splashtop

Resolved

This incident has been resolved.

Posted Aug 19, 2022 - 11:19 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 19, 2022 - 11:00 PDT

Identified

Some customers are reporting inability to start Share My Desktop sessions in US West region. We are working to resolve as soon as possible. Our apologies for the issues.

Posted Aug 19, 2022 - 10:52 PDT

This incident affected: Splashtop remote desktop service (Global).