intermittent remote session failures

Incident Report for Splashtop

Resolved

This incident has been resolved.

Posted Sep 29, 2021 - 10:47 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 29, 2021 - 09:44 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 29, 2021 - 08:26 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 29, 2021 - 07:18 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 29, 2021 - 06:28 PDT

Investigating

Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

Posted Sep 29, 2021 - 04:11 PDT

This incident affected: Splashtop remote desktop service (Global), Splashtop web console (my.splashtop.com), and Splashtop web console in EU (my.splashtop.eu).