Intermittently unable to reach Splashtop Servers on EU stack

Incident Report for Splashtop

Resolved

This incident has been resolved.

Posted May 28, 2024 - 03:15 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 28, 2024 - 02:32 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 28, 2024 - 01:02 PDT

Investigating

Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

Posted May 28, 2024 - 00:39 PDT

This incident affected: Splashtop remote desktop service (Global) and Splashtop web console in EU (my.splashtop.eu).