Service interruption in Japan region

Incident Report for Splashtop

Resolved

This incident has been resolved.

Posted Aug 05, 2024 - 21:11 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 05, 2024 - 20:48 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 05, 2024 - 20:47 PDT

Investigating

Our servers in Japan region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

Posted Aug 05, 2024 - 19:54 PDT

This incident affected: Splashtop remote desktop service (Global).