Unable to reach Splashtop Servers (Global stack)

Incident Report for Splashtop

Resolved

This incident has been resolved.

Posted Jan 04, 2026 - 23:33 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 04, 2026 - 23:21 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 04, 2026 - 23:20 PST

Investigating

(Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

Posted Jan 04, 2026 - 23:02 PST

This incident affected: Splashtop remote desktop service (Global), Splashtop web console (my.splashtop.com), and Mirroring360 service.