intermittent remote session failures in Japan and Australia region

Incident Report for Splashtop

Resolved

This incident has been resolved.

Posted Nov 01, 2020 - 18:01 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 01, 2020 - 17:28 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 01, 2020 - 16:53 PST

Investigating

Users in Japan and Australia region are experiencing intermittent remote session failures. We are looking into the issue.

Posted Nov 01, 2020 - 16:53 PST

This incident affected: Splashtop remote desktop service.