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intermittent remote session failures in Japan and Australia region

Incident Report for Splashtop

Resolved

This incident has been resolved.
Posted Nov 01, 2020 - 18:01 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 01, 2020 - 17:28 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 01, 2020 - 16:53 PST

Investigating

Users in Japan and Australia region are experiencing intermittent remote session failures. We are looking into the issue.
Posted Nov 01, 2020 - 16:53 PST
This incident affected: Splashtop remote desktop service (Global).