Service degradation

Incident Report for Splashtop

Resolved

This incident has been resolved.
Posted Dec 01, 2020 - 17:34 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 01, 2020 - 16:40 PST

Update

We are continuing to work on a fix for this issue.
Posted Dec 01, 2020 - 16:40 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 01, 2020 - 16:39 PST

Investigating

Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.
Posted Dec 01, 2020 - 16:37 PST
This incident affected: Splashtop remote desktop service (Global), Splashtop web console (my.splashtop.com), and Splashtop web console in EU (my.splashtop.eu).
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