Web console, my.splashtop.com unavailable intermittently

Incident Report for Splashtop

Resolved

We have fixed the web server access by disabling hardware export for the time being.

Posted Sep 23, 2019 - 16:16 PDT

Update

Service is back to normal. We are investigating the cause.

Posted Sep 23, 2019 - 15:58 PDT

Update

We are continuing to investigate this issue.

Posted Sep 23, 2019 - 15:10 PDT

Investigating

Remote connections are unaffected. We are investigating the web console server and will restore fully as soon as we can.

Posted Sep 23, 2019 - 15:09 PDT

This incident affected: Splashtop web console (my.splashtop.com).