Intermittently unable to connect to relay server

Incident Report for Splashtop

Resolved

This incident has been resolved.
Posted Feb 07, 2024 - 23:21 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 07, 2024 - 20:39 PST

Investigating

We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.
Posted Feb 07, 2024 - 19:45 PST
This incident affected: Splashtop remote desktop service (Global).