The service interruption has been mitigated successfully, and our infrastructure provider has confirmed and resolved their issues in US West. We will continue to monitor closely - if you are continuing to experiencing issues, please reach out to our support team. Thanks again for your patience and support - we know these interruptions are disruptive, and will continue to work with our providers to minimize these disruptions.
Posted Oct 13, 2023 - 14:09 PDT
Identified
Connectivity issues have been localized to one of our infrastructure providers in the US-West zone. We are spinning up additional relays with our other providers and reassigning connections to those. We apologize for the inconvenience and appreciate your patience.
Posted Oct 13, 2023 - 12:21 PDT
Update
We are actively investigating the issue and sincerely appreciate your patience
Posted Oct 13, 2023 - 10:23 PDT
Investigating
We are currently investigating this issue.
Posted Oct 13, 2023 - 10:22 PDT
This incident affected: Splashtop remote desktop service (Global).